Advice

How to Fix a Kindle that Won't Download Books From Your Archived Items

So you’ve got a new book in your Archived items on your Kindle. But for some reason every time you try to download that new purchase you get the message “Sorry your book cannot be downloaded at this time. Please try again later.”

Turning the Kindle on and off doesn’t seem to clear the issue.

Turning the WIFI on and off doesn’t fix the issue. Logging onto your Kindle orders on Amazon and clicking “Deliver To My…” under Actions…doesn’t fix the problem. Repurchasing the book also does not solve the problem.

The odd part about this is the book comes down just fine via the Kindle app on other devices such as iPhone, Mac OS and iPad.

I broke down and called Amazon tech support. They were able to fix the issue.

This is for the Kindle w/out a keyboard.

Hold down the power button for 20 seconds… Even when the screen goes black, make sure you keep holding the button for 20 seconds.

When you RELEASE after 20 seconds, wait. The screen should flicker. Then a moment later you’ll see the Kindle splash screen and a fill-up bar. This is basically a hard reboot of your Kindle. The fill-up bar will…fill up and then your Kindle will come back to life. You MUST see this fill-up bar at this stage. If not, you have not rebooted the Kindle, you have only powered it on and off. So, make sure you see the fill-up bar on the Kindle splash screen.

After the Kindle turns back on, go to your Archived items and try to re-download the book in question…you should have a successful download.

Thanks to Kindle tech support for walking me through this.

  • Nick

    Thank you, Scott. This helped so much and way to go on making it up there in google too that’s where I found the help

  • Apofis

    I must say this also worked on a kindle keyboard. Thank you Scott.

    • Scott

      Very cool. Glad it worked! Thanks for stopping by…

  • Princessbuttercup

    thank you! This solution just worked for me. I’d been frustrated for days – thx for your post.

  • Fieldy

    Great post. Problem fixed (had been annoying me for a while).

  • Billybob

    Brilliant. Worked perfectly, thanks.

  • michelle

    This is really nice! Thanks for sharing.

  • Claudia

    It worked!!! Annoyingly I realise this has happened before but I had totally forgotten the fix. Thank you

  • Thai B

    POP POP!!!! finally this worked. Thank you Scott and thank you guy at Amazon tech support that helped Scott. I was going crazy without my books (and the Kindle only started acting up yesterday)…

    • scotteallen

      yaay!! Super cool. Thanks for the note.

  • MJ

    Just watching the reboot screen on my kindle now…fingers crossed….annnnnd your my new best friend!

    • scotteallen

      LOL… hope it all turned out ok. 🙂

  • Happy reader

    Thank you so much.

  • Zelly

    Thanks!! I was about to drop the kindle all together! You saved the day.

  • Elena

    Thank you Scott!! It fixed mine right away. 🙂

  • Arlene

    Thank you, Thank You, THANK YOU!!! I was experiencing the same thing on my Kindle Keyboard and, though you said that your fix was for the Kindle without the keyboard, I figured I had nothing to lose, and it worked! I must say that I panicked for just a minute when my collections came up with “0” content, but after a few “refreshed” screens everything seems to be there – including the book that wouldn’t show up before. Again, THANK YOU!!!

    • scotteallen

      Awesome! So glad it worked.

  • Maryia

    Thank you so much!!!! I’ve just fixed mine too!!!! I was desperate with my books!

    • scotteallen

      Broken Kindle, no bueno. Glad it worked. Looking for new topics to tackle on this blog. If you have something you’d like for me to look into, please feel free to post here.

  • JoAnn Johnson Williams

    It worked ! Thanks you sooooo much for sharing this information!!!!

  • Matthew Keath

    Nice one 🙂 Thanks for the help! Worked a treat

  • Julia

    So does this reboot only work if you don’t have a keyboard?

    • scotteallen

      Julia, not sure. Haven’t tried it.

  • D Camilleri

    This works wonders; I was going crazy without my books. Thanks for sharing this 🙂

    • scotteallen

      Awesome…so glad it worked. Looking for ideas on other devices giving people problems. Feel free to add your recommendations.

  • Annie

    Thank you!

  • Emma

    God bless the internet and those that take time to write posts like these. Thank you!

  • Miroslav Filipov

    Thank you a lot Scott ! You saved my nights 🙂 Regards

  • Sharn P

    Thank you Scott. This worked, I had exactly the problems he discussed above and the problem just started happening without me changing anything on my Kindle. So important to reboot the Kindle which I thought I had done but I had only powered it on/off.

  • Margaret

    Sadly, even after the reboot, my old Kindle (does have a keyboard) “is unable to connect at this time”… dang it.

    • scotteallen

      Bummer. If you haven’t tried contacting Amazon, give them a shout. Hopefully they can get you back up and running. We’d love to hear back from you with progress!

  • Muzafar Ahmed

    Thank you. i was going mental.

    ironic as i was trying to read a book about meditation.

    thanks again.

    • scotteallen

      lol..for some reason I missed this comment. Glad it worked…and glad we could stave off a day of going mental. At least for now. 🙂

  • Celeste

    Thank you so much…perfect information after finding msiinformation elsewhere.

    • scotteallen

      You bet. Glad we were able to assist.

  • Alli S

    Thank you so much! Was worried my Kindle was dying on me!

  • Kalavati Gloria Yates

    I was so excited to find the answer to this problem, and…it didn’t work! : (

  • John Liddall

    Didn’t work for me…. frustrating

  • marklewis56

    Thanks that did it. Regards

  • Diana Howard

    Thank you so much for this. It worked a treat. I too was getting really frustrated at buying kindle books from Amazon and then finding them going into archive, only to be told when I tried to open them that they had been unable to download.

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